Open AI’s ChatGPT and other generative AI applications are revolutionizing customer service operations across industries. These large language models (LLMs) have the ability to respond to prompts with human-like text and voice, providing sophisticated answers to complex questions. Generative AI has the potential to increase productivity by 30% to 50% or more when implemented at […]
Back Story A consumer has a Direct-To-Home (DTH) television subscription from a telecom service provider. The provider offers an internet connection and offers free over-the-top (OTT) channels to attract subscriptions. The consumer takes on a subscription for an internet connection along with the offer. They contact the customer care center to activate the offer. The […]