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Open AI’s ChatGPT and other generative AI applications are revolutionizing customer service operations across industries. These large language models (LLMs) have the ability to respond

Back Story A consumer has a Direct-To-Home (DTH) television subscription from a telecom service provider. The provider offers an internet connection and offers free over-the-top

Case Study – 14-year-old apparel company expands rapidly A lifestyle apparel brand established in 2008, known for their premium clothing and accessories has expanded across

Reasons why most banks are lacking in providing a good customer experience: ⦁ Today’s customers are looking for better, more personal experiences when they deal

Introduction In the contemporary business world, data represents an untapped source of value. In almost every industry, data is produced from a variety of internal

The Supply Chain Industry was in the throes of multiple disruptions, with the lock downs forced on us by the pandemic, and the resultant steep

Supply Chain Components The weakest link in a chain is where the first breakdown happens. Supply Chain Managers, have you figured out which is your

Almost two-thirds (63%) of senior decision-makers working for large enterprises in the UK believe the current business disruption caused by a lack of access to

Customer centricity is key for success in retail and retailers pursue multiple strategies to win customer loyalty to drive traffic, basket size and eventually profitability.

CCTV cameras have seen exponential growth in the last decades, with more than 1 billion devices globally in 2021, driven by highest camera density in