Blogs

What would your sales team do with 10,000 hours of call recordings? One of our clients had exactly that, a decade’s worth of conversations, demos,…

Artificial Intelligence, and Generative AI, in particular, is being adopted by some of the leading companies worldwide for various purposes. Parfums Christian Dior, Gucci, Nike…

AI is becoming a game-changer across sectors in the fast-changing world of technology. One such sector is recruiting, which is changing. Hiring used to be…

Open AI’s ChatGPT and other generative AI applications are revolutionizing customer service operations across industries. These large language models (LLMs) have the ability to respond…

Back Story A consumer has a Direct-To-Home (DTH) television subscription from a telecom service provider. The provider offers an internet connection and offers free over-the-top…

Case Study – 14-year-old apparel company expands rapidly A lifestyle apparel brand established in 2008, known for their premium clothing and accessories has expanded across…

Reasons why most banks are lacking in providing a good customer experience: ⦁ Today’s customers are looking for better, more personal experiences when they deal…

Introduction In the contemporary business world, data represents an untapped source of value. In almost every industry, data is produced from a variety of internal…

The Supply Chain Industry was in the throes of multiple disruptions, with the lock downs forced on us by the pandemic, and the resultant steep…

Supply Chain Components The weakest link in a chain is where the first breakdown happens. Supply Chain Managers, have you figured out which is your…